For incorrect or defective items shipped, we have a 7 business days return or exchange policy upon receipt of order by the customer, subject to the following terms and conditions:
- Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, and all accessories. All packaging must be unmarked and not defaced in any manner.
- Any item that you received with tags attached must be returned with those tags intact.
- Items purchased as part of a set or multi-item pack has to be returned as a whole set.
- This return or exchange policy does not apply to items that have been stated as Non-exchangeable and Non-refundable on the Website.
All returns will be reviewed first by MdoC Singapore and we reserve the right to perform remedies including:
- Replacing the product with a new item, or
- Full refund will be made in online store credits with a validity period of 365 days.